Architecture

Multi-tenant by design.

Three tenant models, three isolation layers and three deployment shapes — engineered so every team, from solo to Fortune 500, gets the right boundary.

01

Strict tenant isolation

Every record, request and asset is scoped to a tenant boundary — enforced end-to-end.

02

Enterprise scalability

Horizontal scale across regions with per-tenant quotas, routing and observability.

03

Cost-efficient shared infrastructure

Multi-tenant by default so smaller teams get enterprise reliability at consumer pricing.

04

Optional dedicated deployments

Isolated databases, networking and inference planes for regulated workloads.

05

Secure data segregation

Encryption boundaries, key isolation and per-tenant audit trails as a baseline.

Tenant Models

One product. Three shapes.

Individual, team and enterprise tenants share one codebase and one experience.

Individual

Personal tenant

Single-owner workspaces, knowledge bases and agents — private by default.

Team

Team tenant

Shared workspaces, knowledge and agents with centralised billing and roles.

Enterprise

Enterprise tenant

Multi-department hierarchy with SSO, SCIM, RBAC and compliance controls.

Isolation

Boundaries at every layer.

Database, storage and application — isolation is enforced, not assumed.

Database

Row Level Security

tenant_id enforced on every record with policy-level access checks and full audit logging.

Storage

Tenant buckets

Per-tenant storage buckets, access policies and encryption boundaries.

Application

Runtime isolation

Tenant-aware routing, workspace isolation, session segregation and permission enforcement.

Deployment

Deploy where you must.

Shared SaaS, dedicated Falcon Cloud or fully private — same product, different perimeter.

Shared

Shared SaaS

Multi-tenant infrastructure — the default. Fastest to onboard, lowest cost.

Dedicated

Dedicated environment

Isolated infrastructure, dedicated database and dedicated networking within Falcon Cloud.

Private

Private deployment

Deploy into your VPC or on-prem — customer-owned cloud with Falcon-managed operations.

Hierarchy

A tenant is a tree.

Six levels — from organization to individual user — with policy inheritance at every step.

Organization
The top-level tenant boundary — billing, compliance and identity live here.
Departments
Optional divisions within an organization for policy, quota and reporting scopes.
Teams
Cross-functional groups with shared workspaces, agents and knowledge.
Workspaces
Product surface — the container for chats, docs, knowledge, agents and workflows.
Projects
Focused units of work inside a workspace with their own memory and members.
Users
Identities with roles, seats and per-scope permissions.